Running into a problem with The Cue, or have a question? Check the frequently asked questions below; if you can't find your answer, reach out to us directly.
Frequently Asked Questions
- How do I set up a room? On the home screen pick a game mode, adjust the settings, and share the generated 5-character code with your friends.
- How does my friend join? They just enter the 5-character room code on the “Join Room” screen.
- I lost connection — what happens? The app reconnects automatically and brings you back to the current round.
- I joined mid-game, why can't I play? Players who join after a game has started spectate until it ends, then can play the next game.
Account & Data Requests
If you want to delete your account or access your personal data, follow the steps on the Privacy Choices page or email us.
App Information
- App: The Cue
- Platforms: iOS and Android
- Developer: CrimsonGlobe
Contact Us
We usually reply within a few business days. Describing your issue in detail (device, OS version, room code) helps us resolve it faster.
Email supportnecati.bektas@crimsonglobe.com